Job title: Duty Manager
Rate of pay: £14.85
How to apply: Apply here.
Position Overview
We are currently recruiting for a Duty Manager to be responsible for ensuring that consistently high standards of security, cleanliness, safety, and customer care are delivered at all times to staff, assets, and visitors on-site through the total management during their shift. The responsibilities will include team development, compliance with site procedures, and proactive support to the client and their Brand Partners.
This is a fully flexible role of five, eight-hour days over a seven-day week.
Responsibilities
- Working in conjunction with the Facilities and Technical Managers, to ensure the seamless delivery of exceptional service standards to internal/external customers.
- Motivate and inspire all team members by demonstrating a positive attitude and ensuring the fair treatment of the team at all times.
- Proactively resolve any barriers to effective site operation with innovative customer-led solutions and ensure that all stakeholders are communicated with at all times.
- Undertake efficient duty rostering of the team; allocate regular and overtime duties to prescribed procedures, liaising with the Facilities Manager as required. Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
- Conduct regular site patrols communicating issues to the FM and resolving problems when possible.
- Perform at the start/end of each tour of duty, in conjunction with fellow Shift Managers, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action.
- Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover throughout the day.
- To ensure that at all times cleaning and security team members are deployed effectively.
- To continuously demand the highest standards of service delivery from all cleaning, customer services, and security members by providing full briefings and guidance to them.
- To maintain an effective duty of care to all team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation, Staff Welfare & Development Training, Disciplinary & Grievance, Discriminatory & Harassment, Alcohol & Drug Misuse, and Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Facilities, and the Client team.
- Be committed to Health & Safety and ensure that you are familiar with all Facilities/client Health & Safety policies and procedures. Police and encourage observance of all site security & safety policies, in particular ensuring that the access control, key control, smoking, and Health & Safety policies are observed and enforced.
- Regularly logging incidents and accidents through both Sevron/AVA and Risk Wise systems. When access is not possible, resolve all issues independently until the obstacle is overcome.
- Ensure that all team members are correctly dressed at all times; and that tasks are correctly allocated and performed.
- Assist with all ad hoc duties that are required to the benefit of the client and Brand Partners as requested.
- Attend meetings as required and provide reports and recommendations on the activities of the security operation.
What we are looking for
- Previous experience of working in a management or senior supervisory role with a workforce.
- Experience in working in a public-facing environment open 24/7.
- Experience managing contractors.
- Experience in evacuation and safety is essential.
- Strong leadership skills, motivating colleagues to deliver.
- Excellent written and verbal communication skills.
- Experience in developing colleagues.
- Excellent face-to-face and telephone communication skills.
- Ability to communicate to all levels within the business.
- Excellent presentation and time management skills.
- Innovative and creative problem-solving skills.
- Personal presentation to high standards at all times.
- Computer literate, proven MS Office skills.
- Confident, self-motivated, and enthusiastic.
- Willing to undertake training and develop skill sets.
- Self-motivated and consistently strives to improve his/herself and others.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial well-being assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
- We give you access to high-street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform.
- We have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
- We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.